Tyder

tyder /ˈtyːdɛr/  ·  Swedish, verb: to decipher, to interpret.

Coming soon

A letter from us

Serve everyone like they’re the only one.

As customers, we’ve all felt it. The campaign price we never got. The invoice we don’t recognise. The account suddenly suspended. The claim that never ends.

Broken promises. Callbacks that never come. Explaining everything all over again. Never being recognised.

Relationships built over years, lost in one bad moment – long before it shows in NPS or churn.

To serve at scale, companies have been forced to settle for the average customer, not the actual one, and built their systems around it. CRMs, CSMs and contact center solutions promised to fix it, but you mostly end up with half-filled records, not relationships.

Until now, the more customers a company serves, the less it knows each one: a few are known deeply, millions only as averages. With Tyder, every customer is known, at any scale. A few, known deeply Millions, as averages Until now With Tyder:every one, at any scale

Tyder exists to break that trade-off, so that no customer has to repeat themselves and no promise is forgotten. Because lasting relationships are built on trust, and on how little effort it takes to be your customer.

We believe customer conversations will become scarce in an AI world – and more valuable than ever. For the first time, AI can understand every one of them, whether a person or an AI agent handles it. Tyder is built to close the loop: turn what customers tell you into actions by the right owner, and follow up that it happened. We start with insight you can act on. It runs where you need it to run, and you don’t need to replace anything you have.

We work with companies – typically in telecom, banking and finance, insurance and energy – that want long-lasting customer relationships. Not because it’s nice, but because it pays. Deeper relationships make customers stay longer, buy more and recommend you.

A word about us. We’re a small team in Stockholm: deeply technical in AI, with a sharp commercial edge. Five years of work on Nordic-language customer conversations, combined with experience from large organisations and highly sensitive environments. And one of us came to Tyder from the customer side. We know what it takes to take AI from promise to production.

If you believe in strong customer relationships to build a better business, give us a shout. We’ll promise you lower cost, better relationships and higher profits.

Talk soon,
Daniel, Viktor, Per, Filip, Victoria and TedThe Tyder team

P.S. We’re in production at Telia, one of the Nordics’ largest operators – and trusted by customers since 2021.

Get in touchinfo@tyder.ai